FAQ

What are your hours?

Open Monday to Saturday 8am to 4pm. Closed Sundays.

What forms of payment do you accept?

• Debit, Cash, E-transer (milltown@eastlink.ca), and cheques
• Credit cards are not accepted unless requested to add 3% to order total

Do you want the pots and grow bags after the trees are planted?

• We would love to have all grow bags and pots retured to the nursery
• This helps keep costs lower and keeps them out of the garbage 

Do you import trees/shrubs in from outside of Canada?

• We grow over 40,000 seedlings yearly at our nursery
• Our small shrubs are grown from cuttings off of Charlies collection of shrubs
• Larger shrubs and ornamental trees are brought in out of Ontario and Quebec

Do you have warranty on your trees?

• The success of your tree is up to you once it leaves our property
• In the resource section of our website we provide the instructions on how to properly plant and care for your tree

What should I do if my tree isn't growing or doesn't look healthy anymore?

• The number one reason trees die is inproper planting (planted too deep)
• Check the base of the tree, you want to pick away at the dirt and find where the root flare is (the first root that comes out of the trunk), this should be above your ground level and should not have anything touching the trunk
• Mulch should be kept at least 1" away from the trunk
• Tree stakes are very important for the trees health, if the tree is blowing around in the wind the small fibrous roots that are growing can easily break
• If everything looks great at the base, a sprinkle of fertilizer could be all your tree needs to give it the nutrients it's looking for